Technical Support Specialist

4 weeks ago


Brisbane, Queensland, Australia Dahua Technology Australia Pty Ltd Full time

Job Summary:

We are seeking a skilled Technical Support Specialist to join our team at Dahua Technology Australia Pty Ltd. As a Technical Support Specialist, you will play a vital role in providing technical assistance and guidance to our valued customers.

Key Responsibilities:

  • Provide technical support to customers via phone, email, or other communication channels.
  • Diagnose and troubleshoot technical issues related to Dahua video surveillance products, including cameras, recorders, and software.
  • Guide customers in the installation, configuration, and operation of our products.
  • Collaborate with internal teams, including R&D, to escalate and resolve complex technical issues.
  • Document and maintain accurate records of customer interactions, inquiries, and resolutions in the ticketing system.
  • Ensure timely and effective communication with customers to provide updates on issue resolution progress.
  • Proactively identify patterns or recurring issues and provide feedback to the relevant teams for continuous product improvement.
  • Stay up to date with the latest product developments and industry trends through continuous learning and training.

Requirements:

  • Bachelor's degree in Computer Science, Electrical Engineering, or a related field.
  • Proven experience in technical support or a similar customer-facing role.
  • Solid understanding of video surveillance technologies and related networking concepts.
  • Proficiency in troubleshooting hardware and software issues.
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal skills with a customer-centric approach.
  • Ability to work independently and effectively manage multiple priorities.
  • Knowledge of Dahua products and solutions is a plus.

Additional Information:

This is a full-time position based in Brisbane, Queensland. Some travel may be required for on-site support or training purposes. Salary and benefits will be commensurate with experience.



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