Educator | Community Ambassador
3 days ago
This position is with myGwork, a leading organization in the LGBTQ+ business community. As a member of our team, you will be part of a dynamic and inclusive environment that values diversity and promotes equality.
Job SummaryThe Educator role is a critical component of our success as an organization. Educators are experts in creating exceptional customer experiences, providing top-quality product education, and fostering a sense of community and culture within our retail stores.
Key Responsibilities- Guest Experience
- Engage with customers to ensure a positive and memorable experience, valuing their time and providing personalized support.
- Assess customer needs to offer effective solutions and support, ensuring seamless transactions and omnichannel programs.
- Provide technical product education, articulating the value and benefits of our products.
- Facilitate a smooth end-to-end customer experience by conducting accurate and timely transactions and executing market-relevant programs.
- Move dynamically throughout the store to engage with customers and attend to their needs.
- Receive customer feedback and collaborate with store leadership to address concerns and improve the customer experience.
- Inform customers about local community programs and initiatives, such as community events and partnerships.
- Working with Others
- Contribute to a respectful and inclusive team environment, welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and customers.
- Establish supportive and productive relationships with team members, fostering a collaborative and dynamic work environment.
- Collaborate with team members to ensure optimal customer experience and support store operations.
- Operations
- Perform product presentation tasks, such as restocking and maintaining store displays, according to company standards.
- Utilize in-store technology to support store operations and provide positive customer experiences.
- Perform cleaning tasks as needed to maintain a clean and luxurious store environment.
- Understand and adhere to safety policies and procedures to maintain a safe work environment.
- Perform work in accordance with applicable policies, procedures, and laws or regulations.
- Inclusion & Diversity
- Create an inclusive environment that values and celebrates differences.
- Integrity/Honesty
- Behave in an honest, fair, and ethical manner.
- Guest Experience
- Enjoy working and connecting with customers, understanding, and helping them.
- Personal Responsibility
- Accept responsibility and accountability for actions, being dependable.
- Self-Awareness
- Be aware of how words or actions may be perceived by or affect others.
- Collaboration and Teamwork
- Work productively with others to achieve goals, seeking diverse perspectives.
- Enthusiasm
- Be enthusiastic about one's own work, looking for ways to make work fun and engaging.
- Must be legally authorized to work in the country where the store is located.
- Willing to work a flexible schedule.
- Willing to move through the store to help customers and accomplish work.
- Willing to work as part of a team and complete some work independently.
- Education: High School or Secondary School diploma equivalent or above.
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