Fleet Management Specialist

2 months ago


Sydney, New South Wales, Australia SG Fleet Full time
About SG Fleet

SG Fleet is a leading financial services company specializing in fleet management, vehicle leasing, and salary packaging. With a presence across Australia, the UK, and NZ, we have a total portfolio under management of $2.5 Billion and over 1200 employees.

Job Title: Fleet Manager

The Fleet Manager is the primary point of contact for all customer requests, responsible for proactively managing and reviewing the portfolio of customers allocated to maximize business renewal and organic growth. This role supports Relationship Managers in reviewing and administering the portfolio of customers through delivery of outstanding customer service and demonstrating an understanding of the customers' needs.

Key Responsibilities:
  • Proactively manage the portfolio of customers to deliver professional fleet management services and be the primary day-to-day contact accountable for the resolution, allocation, and follow-through for all client requests.
  • Capture all business potential of clients and maximize client renewal while maximizing margins. Support the Relationship Manager in seeking to upsell other products and services to existing clients.
  • Regularly review a customer's fleet through effective reporting and identify and address exceptions by managing key reports such as invalid odometer readings, utilization report, services due and overdue, fuel exceptions, surplus vehicle reporting, etc.
  • Prepare quotations within quote turnaround times and ensure follow-through and recording via won/lost business template with outcomes.
  • Proactively manage future vehicle terminations and restructures consistent with best practice fleet management.
Requirements:
  • Strong organizational and prioritization skills - meets specified deadlines and reports regularly on progress.
  • Effective communicator both verbally and in writing, including good listening and probing skills.
  • Critically analyzes information and resolves problems through to complete resolution in a timely and effective manner.
  • Proficient skills in Microsoft Office (Excel, Word).
  • High attention to detail.


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