Fleet Management Specialist

3 weeks ago

Sydney, New South Wales, Australia SG Fleet Full time

About SG Fleet


We are a leading financial services company specializing in fleet management, vehicle leasing, and salary packaging with a presence across Australia, the UK, and NZ.


Our company offers a total portfolio under management of $2.5 Billion and over 1200 employees, providing a wide range of benefits and opportunities for growth.


About the Role


We are seeking a highly skilled and experienced Fleet Manager to join our team. The successful candidate will be responsible for proactively managing and reviewing the portfolio of customers allocated, seeking opportunities to maximize business renewal and organic growth.


The Fleet Manager will be the first point of contact for all customer requests, delivering professional fleet management services and demonstrating an understanding of the customers' needs.


Key Responsibilities



  • Proactively manage the portfolio of customers to deliver professional fleet management services and be the primary day-to-day contact accountable for the resolution, allocation, and follow-through for all client requests.
  • Capture all business potential of clients and maximize client renewal while maximizing margins. Support the Relationship Manager in seeking to upsell other products and services to existing clients.
  • Regularly review a customer's fleet through effective reporting and identify and address exceptions by managing key reports such as invalid odometer readings, utilization report, services due and overdue, fuel exceptions, surplus vehicle reporting, etc.
  • Prepare quotations within quote turnaround times and ensure follow-through and recording via won/lost business template with outcomes.
  • Proactively manage future vehicle terminations and restructures consistent with best practice fleet management.
  • Build rapport and by understanding client needs, seek opportunities for revenue growth including fee uplift. Where applicable, introduce and maintain a "client strategy" document for each client.

Requirements


The successful candidate will possess strong organizational and prioritization skills, effective communication skills, and the ability to critically analyze information and resolve problems in a timely and effective manner.


Proficient skills in Microsoft Office (Excel, Word) are also required, as well as high attention to detail.

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