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Customer Value Representative
2 months ago
We are seeking a skilled and customer-focused individual to join our team as a Customer Value Specialist. As a key member of our retail team, you will play a vital role in delivering exceptional customer experiences and driving business growth.
Key Responsibilities- Provide personalized recommendations for health and wellbeing products, highlighting their value and benefits to customers.
- Develop and maintain relationships with the wider community to promote the Bupa brand and products, and drive the acquisition of new members.
- Assist existing Bupa members with their day-to-day transactions, ensuring they understand the full value of their health insurance product.
- Identify and address customer concerns, providing solutions and educating members on the benefits they can access.
We offer a supportive and inclusive work environment, with opportunities for career development and growth. Our comprehensive global health and wellbeing program, Viva Healthier and Happier, provides benefits for all employees, including mental and physical health support, financial wellbeing, and social and environmental wellbeing.
As a Customer Value Specialist, you will have access to classroom training, e-Learning, and on-the-floor product knowledge training, as well as our state-of-the-art knowledge base, Know-It. You will also have the opportunity to work with a diverse and supportive team, and contribute to the success of our retail business.
RequirementsTo be successful in this role, you will need to be a strong communicator, with excellent customer service skills and a passion for delivering exceptional customer experiences. You will also need to be able to work effectively in a team environment, and be able to adapt to changing priorities and deadlines.
We encourage applicants from diverse backgrounds to apply, and are committed to ensuring equality in recruitment, development, retention, and promotion of staff.
