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Client Support Specialist
3 weeks ago
Job Title:
">Client Support Specialist
">MRI Software is a global leader in providing innovative applications and hosted solutions to elevate the business of real estate companies. We are seeking a Client Support Specialist to provide front-line telephone and email-based support to external clients of our accounting and property management solutions.
The ideal candidate will have a passion for technology and a willingness to learn, with a strong ability to communicate effectively with clients and resolve issues in a timely and effective manner. They will also have experience in using Accounting Software, with Investment Modeling being highly regarded.
Key Responsibilities:
">- Provide front-line support and communicate with clients directly in a confident and professional manner.
- Assist Strategic Planning users online to resolve support tickets in a timely and effective manner.
- Contribute to product documentation and convey information in a concise and effective manner.
- Assist in the testing of new features and enhancements.
- Provide project support to the broader Client Service Team.
- Take ownership of client issues and proactively follow them up to resolution.
- Record all ticket details, including problem and solution, in a CRM.
Required Skills and Qualifications:
">- 1-2 years experience in using Accounting Software, with Investment Modeling being highly regarded.
- Previous experience in using Real Estate investing and valuation software is highly regarded.
- Experience within the Property Management industry is highly regarded.
- SQL experience is highly desirable.
- Ability to learn new technology and evolve with Product development is required.
- Intermediate to advanced MS Office skills, especially Excel, Word, and Outlook.
- A can-do attitude and a desire to learn and grow.
- Proven experience in problem-solving ability.
- Flexibility and passion for delivering outstanding service.
- Previous experience operating cloud-based technology is highly desirable.
Benefits:
">- Flexible working arrangements.
- Annual bonus.
- Engaging, fun, and inclusive culture.
- Employee recognition programs - Circle of Excellence and Service Awards.
- Flexi AnyDay (knock 2.5 hours off your day).
About Us:
">We are proud to be an Equal Employment Opportunity employer. We strive to create a diverse and inclusive work environment that values and respects the contributions of all employees.
