Client Support Specialist

2 weeks ago

Sydney, New South Wales, Australia Bebeefinancial Full time

As a key player in our specialist Wealth division, you will connect with clients and Financial Advisors to resolve issues quickly and effectively.
You will work closely with Financial Advisors to deliver financial products and services, utilizing advanced systems to manage communication via live chat and phone calls.
Our team is friendly and supportive, where everyone contributes ideas and drives outcomes. We are committed to providing exceptional customer service and resolving client issues in real-time.
Key Responsibilities:
Work alongside Financial Advisors to deliver financial products and services
Utilize advanced systems for effective communication with clients
Resolve complex client issues through critical thinking and effective solutions
Required Skills and Qualifications:
1+ year of experience in wealth management, superannuation, or related fields within a contact centre environment
High accuracy and typing skills for effective use of live chat platforms
Critical thinking skills to navigate and resolve complex client issues
Benefits:
Hybrid and flexible working arrangements
Wellbeing leave and paid parental leave
Paid volunteer leave and donation matching
Access to learning and development opportunities
Banking and Financial Services offers innovative solutions to customers across Australia.

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