Client Support Specialist

1 week ago

Sydney, New South Wales, Australia beBeeEmpatheticSupport Full time $80,000 - $100,000
Job Summary

We are seeking a highly skilled and empathetic client support specialist to join our team. The ideal candidate will have a proven track record of delivering exceptional customer service and resolving complex issues in a fast-paced environment.

This is a unique opportunity to work with a diverse range of clients and contribute to the development of our user operations processes and materials.

Key Responsibilities:
  • Serve as the first point of contact for client support inquiries, delivering accurate and timely resolutions while managing multiple competing priorities and tasks.
  • Collaborate with team members to troubleshoot complex issues and maintain a deep understanding of products and services.
  • Document client interactions and feedback to inform the development of support processes and materials.
  • Work closely with other departments to resolve client issues and contribute to the overall client experience.
Requirements:
  • Two or more years of experience in a client/customer support role, preferably in a technical SaaS product or B2B technology company providing premium support to large and mid-market clients.
  • Exceptional empathy and a genuine desire to help and connect with clients.
  • Strong problem-solving skills, with the ability to think creatively and resolve complex issues.
  • Excellent organizational skills, capable of managing multiple tasks and priorities effectively.
  • Strong communication skills, both written and verbal, with the ability to convey complex information in an understandable manner.
What We Offer:

A dynamic and supportive work environment that fosters collaboration and growth opportunities.

Flexible working arrangements, including a hybrid schedule of three days in office and two days remote.

Ongoing training and development to enhance your skills and knowledge.

The opportunity to work on cross-functional projects and initiatives that impact user operations company-wide.

A competitive compensation package that reflects your value to the organization.

  • Client Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeSupport Full time $60,000 - $80,000

    Client Support SpecialistAs a Client Support Specialist, you will be responsible for implementing NDIS plans and coordinating services and supports for individuals with disabilities.About the Role:Implement NDIS plans to ensure clients receive necessary support and services.Coordinate services and supports to meet client needs and goals.Maintain accurate...

  • Client Support Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeClientSupport Full time $93,467 - $118,133

    Job Title: Client Support SpecialistWe are looking for a skilled Client Support Specialist to join our team.

  • Client Support Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeClient Full time $90,000 - $120,000

    Our company seeks a skilled specialist to join its team and take on the role of Client Dashboard Specialist.This position involves setting up, troubleshooting, and maintaining our clients' FareHarbor dashboards. The ideal candidate will be able to strategize and communicate with the sales team to interpret business needs, work closely with client onboard...

  • Client Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Novum Global Full time

    **Support Specialist - Major Accounts**Our client is a leading technology company known for pioneering comprehensive solutions in the legal and conveyancing sector. They are expanding their talented team to include a dedicated Support Specialist for Major Accounts, who will ensure exceptional service levels for national and international clients.**Job...

  • Client Services Manager

    2 weeks ago

    Sydney, New South Wales, Australia Small Animal Specialist Hospital Full time

    Leadership role- Career opportunity- We help pets and their families live their best life.**About SASH**:SASH is one of Australia's leading veterinary hospital networks, providing a broad range of specialist and emergency veterinary care for dogs, cats, and other companion animals.At SASH, we believe that the highest standards in veterinary care are achieved...

  • Client Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeClientSupport Full time $65,000 - $95,000

    Our team is seeking a skilled Client Support Specialist to deliver exceptional service to retail banking clients.About the Role:This is a critical role in our client support function, working closely with financial advisors to provide tailored solutions.You will utilize advanced systems to manage client communication via live chat and phone calls, ensuring...

  • Client Support Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeSupport Full time $12,000 - $144,000

    Job SummaryWe are seeking an experienced Client Support Specialist to deliver exceptional customer experiences and resolve client concerns in a luxury automotive brand.Main Responsibilities:Manage end-to-end client interactions across various channels (voice, email, social media) related to their vehicles or experience with the luxury brand.Ensure timely...

  • Client Support Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeClient Full time $57,000 - $73,000

    Job Title: Client Support SpecialistWe are seeking a highly motivated and experienced Client Support Specialist to join our team in Sydney.The ideal candidate will have proven experience in providing exceptional client service and support, with a strong focus on building relationships and driving results.Provide proactive and personalized support to clients...

  • Client Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCase Full time $60,900

    Job Title: Client Support SpecialistAt our organization, we're seeking a highly skilled and compassionate Client Support Specialist to join our team. In this role, you'll have the opportunity to make a meaningful difference in the lives of individuals who have experienced workplace psychological injuries.About You:You'll be working closely with workers,...

  • Client Support Specialist

    1 week ago

    Sydney, New South Wales, Australia beBeeHousing Full time $64,590 - $65,535

    Job Summary:This role offers an exciting opportunity to work with clients and their advocates, providing advice and support in a dynamic NSW Government Organisation.Key Responsibilities:Work directly with clients and their advocates to assess eligibility and provide guidance on housing options that meet client needs and align with relevant legislation,...