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Claims Administration Officer

1 month ago

Adelaide, South Australia EML (Employers Mutual Limited) Full time

We are seeking an experienced Data Entry/Customer Support Officer to join our team based in Adelaide. As a dedicated member of our team, you will play a critical role in ensuring the smooth operation of our claims management system.

About the Opportunity

This is a full-time permanent position based in our Adelaide office, with flexibility to work from home once fully trained. You will be responsible for entering critical data into our system and providing administration support to stakeholders to ensure efficient management of workers compensation claims.

Your Responsibilities
  • Navigate and utilise computer systems to ensure accurate data entry.
  • Work with internal and external stakeholders to resolve issues and provide advice on lump sum and weekly payments.
  • Liaise with federal agencies to execute payments and review average weekly earning rates for injured workers.
  • Perform general administration tasks, including bank account setup, claims system work queues, letter creation, and sending.
About You
  • Customer service and/or office experience is essential.
  • An accounting and/or payment processing background would be advantageous.
  • Advanced competency in Microsoft Word and Excel is required.
  • Superior time management and organisational skills are necessary to direct and prioritise responsibilities and workflow.
  • Experience in providing high-quality administrative support in a fast-paced team environment is desired.
What We Offer

EML is an equal opportunity employer committed to maintaining a workplace where everyone feels valued and respected. We offer a vibrant, collaborative, and innovative team culture, along with flexibility to work from home once fully trained.

Our benefits include:

  • A corporate wellbeing program with discounted health insurance and gym membership.
  • Access to discounts at over 350 retailers through our Rewards Hub program.
  • Entitlement to an annual tenure and performance-based recognition reward.
  • Comprehensive learning and development support.
  • Companywide events to celebrate success.
  • Quarterly Reward and Recognition Awards.
  • Access to LinkedIn Learning – 18,000 courses to advance your professional education.
  • Up to 16 weeks paid parental leave, plus super.