Claims Officer

3 days ago

Adelaide Region SA, Australia Gallagher Full time

**Your Role**

In the role of a Claims Officer you will be responsible for the delivery of a personalised, empathetic and organised claims management service to the SA community, supporting the return to work process for individuals that have experienced a workplace injury. Working with our Return to Work Specialists, Impairment Benefit Specialists, Dispute Resolution Officers and other technical roles within the SA operations, the role is responsible for claim management functions, including providing administration support with a focus on internal and external customer service.

**You will add value to Gallagher Bassett across the following**:

- Upload all relevant data and information into Gallagher Bassett and Return to Work SA systems in a timely manner
- Providing high quality customer service by actively listening, showing empathy and recognising the needs of the worker and employer
- Receive phone claim lodgement from injured worker or employer
- Manage the determination of low risk (e.g. medical expenses only and Noise Induced Hearing Loss) claims
- Ensure accurate and timely data entry for determinations and payments, with a particular focus on compliance with legislation
- Educate all stakeholders on RTW process, legislative requirement, initial claims decision, formal statement requirement and advocate the mobile case management service provided where necessary
- Claims management support for internal stakeholders e.g. booking appointments and referral with medical providers, drafting and issue letters to stakeholders, processing of invoices in a timely manner.

**We’re interested in hearing from people who possess**:

- Recent work experience within a customer service-based role
- Strong administration experience
- Excellent communication and interpersonal skills as well as a team player attitude
- Exceptional time management and organisation skills
- Experience working within a dynamic fast paced environment
- Previous claims management experience will be an advantage in this role as well as experience within the fields of Psychology, Allied Health or Law

**If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you will experience the following**:

- Staff benefits program with a wide range of discounts on offer
- Flexible work hours
- Staff referral incentive
- Opportunities for ongoing education and development
- Service recognition awards to celebrate your contribution to the company
- Employee assistance program for yourself and your immediate family members
- The opportunity to work for a company that gives back to the community through our Gentle Bear program

**A brief overview on GB**:
Gallagher Bassett is Australia’s largest Third Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, employing over 1000 staff.

GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance

**If this sounds interesting to you - we want to connect**

**Only people with the right to work in this country will be considered for this role.

  • Claims Officer

    2 days ago

    Adelaide Region SA, Australia Hudson Australia Full time

    Flexible working arrangements - WFH or on-site - Attractive hourly rates, induction & training and initial six-month contract - Work with a reputable organisation in the Insurance industry flexhive by Hudson is your on-demand talent platform. We are currently seeking Call Centre Operators/ Claims Officers with a minimum of 2 years phone-based experience in...

  • Claims Support Officer

    7 months ago

    Adelaide Region SA, Australia HAYS Full time

    **Your new company** **Your new role** Your new role as Claims Support Officer will include duties not limited to: - Claims processing in line with Department policy and legislation - Assist customers with relevant tasks in relation to ongoing claims such as liaising with medical providers, maintaining contact with customers and their representatives -...

  • Junior Administrator/ Trainee Claims Officer

    7 months ago

    Adelaide Region SA, Australia Ensure Recruitment Full time

    Join A Highly Supportive Team - Full Training In Processes and Procedures and Complex Claims - Future Career Growth **What you will enjoy about this role**: - Initially managing motor and home, then moving onto more complex commercial property, liability claims - Managing claims workflow from lodgement through to settlement - Taking calls regarding claims,...

  • Aps5 Claims and Payments Integrity Officer

    7 months ago

    Adelaide Region SA, Australia DFP Recruitment Services Full time

    **Job description**: Our client is currently seeking an APS5 Claims and Payments Integrity Officer to join the team within a Federal Government Agency based in the Adelaide CBD. The Claims and Payments Integrity Team is responsible for implementing detective and preventative measures that will reduce claims and payments error and improve compliance through...

  • Claims Officer

    1 month ago

    Greater Adelaide SA, Australia Suncorp Group Full time

    Do you possess strong customer service experience and looking a fast-paced varied role? If so, this exciting opportunity in our Commercial Property Claims team could be your next career move. Enjoy the benefits of a working in a hybrid way between home and office during non-onboarding training periods! As a Commercial Property Claims Officer, you will be...

  • Claims Officer

    7 months ago

    Greater Adelaide SA, Australia QBE Insurance Group Limited Full time

    Claims Officer - CTP **Primary Details** Time Type: Full time Worker Type: Employee **Claims Officer - CTP** - **Permanent role**: - **Full-time hours**: - **Location - Adelaide, SA** **The Opportunity** At QBE, we are always looking for empathetic and eager to learn Insurance Claims Professionals for our claims team. If you have strong customer...

  • Claims Officer

    7 months ago

    Greater Adelaide SA, Australia QBE Insurance Full time

    **Primary Details** Time Type: Full time Worker Type: Employee **Claims Officer - CTP** - **Permanent role**: - **Full-time hours**: - **Location - Adelaide, SA** **The Opportunity** At QBE, we are always looking for empathetic and eager to learn Insurance Claims Professionals for our claims team. If you have strong customer service experience and a...

  • Claims Assessment Officer

    8 months ago

    Greater Adelaide SA, Australia St Andrew’s Hospital Full time

    **Discover the St Andrew's Difference** **Why St Andrew's?** Discover a fulfilling career at St Andrew's leading standalone private hospital renowned for exceptional patient care. As a close-knit community, we value connections, accessible leadership, and active volunteerism. Our core values - caring for others, working together, and delivering excellence -...

  • Claims Officer

    7 months ago

    Greater Adelaide SA, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee Claims Officer - CTP- Permanent role- Full-time hours- Location - Adelaide, SA The Opportunity At QBE, we are always looking for empathetic and eager to learn Insurance Claims Professionals for our claims team. If you have strong customer service experience and a passion for helping people, this...

  • Claims Officer

    7 months ago

    Adelaide, Australia Gallagher Full time

    About Us: Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless...

  • Motor Claims Officer

    4 months ago

    Greater Adelaide SA, Australia QBE Insurance Group Limited Full time

    Motor Claims Officer **Primary Details** Time Type: Full time Worker Type: Employee **Motor Claims Officer** **Location: Adelaide, SA** **Type: Full-time position** **The opportunity** At QBE it's not just what we do, but how we do it - we are an inclusive and supportive team of insurance professionals with a focus on service excellence for our valued...

  • Hospital Claims Assessor

    1 day ago

    Adelaide Region SA, Australia Bupa Full time

    A career at Bupa is more than just a job. It’s an opportunity to make a real difference in the lives of our customers and communities. Our purpose, helping people live longer, healthier, happier lives and making a better world, is what inspires us. It’s a promise to our customers to change lives, and our world, for the better. Our people are at the heart...

  • Claims Support Officer

    4 months ago

    Greater Adelaide SA, Australia EML Group Full time

    Claims Support Officer EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that...

  • Claims Officer

    7 months ago

    Adelaide, Australia Gallagher Full time

    About Us: Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...

  • Claims Officer

    1 month ago

    Adelaide, Australia Gallagher Full time

    **Introduction**: Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives...

  • Motor Claims Officer

    3 months ago

    Greater Adelaide SA, Australia QBE Insurance Group Limited Full time

    Motor Claims Officer **Primary Details** Time Type: Full time Worker Type: Employee **The opportunity** At QBE it's not just what we do, but how we do it - we are an inclusive and supportive team of insurance professionals with a focus on service excellence for our valued customers and stakeholders. This is an exciting opportunity to join an established...

  • Motor Claims Officer

    7 months ago

    Greater Adelaide SA, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee Motor Claims Officer Location: Adelaide, SA Type: Full-time position The opportunity At QBE it’s not just what we do, but how we do it - we are an inclusive and supportive team of insurance professionals with a focus on service excellence for our valued customers and stakeholders. This is...

  • Motor Claims Officer

    4 months ago

    Greater Adelaide SA, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee Motor Claims Officer - Location: Adelaide, SA- Type: Full-time positionThe opportunityAt QBE it’s not just what we do, but how we do it - we are an inclusive and supportive team of insurance professionals with a focus on service excellence for our valued customers and stakeholders.This is an...

  • Purchasing and Claiming Officer

    3 weeks ago

    Greater Adelaide SA, Australia Downer Group Full time

    We currently have an opportunity for a **Purchasing and Claiming Officer**to join our team. Reporting to the In-House Trades Manager, this position is responsible for the purchasing and the delivery of materials. Also responsible for tracking and reporting on all material costs. Beyond the day-to-day responsibilities, key to the success of this role is the...

  • Claims Officer

    7 months ago

    Adelaide CBD, Australia Gallagher Full time

    About Us: Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless...