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Major Incident Manager

2 months ago

Council of the City of Sydney, Australia Endeavour Group Full time
Job Title: Major Incident Manager

We are seeking a highly skilled Major Incident Manager to join our team at Endeavour Group. As a key member of our IT service management team, you will be responsible for leading the response to major IT incidents, ensuring timely resolutions and effective communication with stakeholders.

Key Responsibilities:
  • Lead the strategic coordination of responses to major IT incidents, ensuring timely resolutions and communication with all stakeholders.
  • Oversee incident bridges, providing guidance and leadership to technical teams and business stakeholders throughout critical incidents.
  • Act as the key escalation point for all major incidents, ensuring prompt and effective resolution.
  • Conduct comprehensive post-incident reviews, documenting lessons learned and driving continuous improvement.
  • Align incident management strategies with business objectives and IT service management functions.
Requirements:
  • 5+ years' experience in Major Incident and Problem Management in a 24/7/365 enterprise.
  • Strong knowledge of ITIL framework and incident management best practices.
  • Proven experience managing high-severity incidents from identification through resolution.
  • Skilled at coordinating cross-functional teams to resolve incidents efficiently.
  • Leadership in guiding teams during major incidents, ensuring clear communication.
What We Offer:
  • Flexible working arrangements to support work-life balance.
  • An exclusive discount card for Endeavour Group brands.
  • Monthly meeting-free days to focus on personal development.
  • A range of free services to support physical, mental, and financial wellbeing.

We value being a workplace where everyone's welcome. If you meet a number of the requirements, we encourage you to apply.