IT Change, Problem, and Incident Management Professional

2 weeks ago


City Of Yarra, Australia Bank Australia Full time
IT Change, Problem, and Incident Management Role Overview

Bank Australia is seeking a skilled IT professional to fill the role of Change, Problem, and Incident Management Lead. This position will be responsible for overseeing and coordinating changes in IT systems and processes, as well as managing incidents and problems.

Key Responsibilities:
• Provide leadership and guidance to Change Advisory Board (CAB) members and stakeholders
• Develop and maintain policies and procedures related to change, problem, and incident management
• Communicate changes effectively to all stakeholders
• Conduct thorough investigations to identify root causes of problems and implement solutions
• Analyse incident and problem trends to identify areas for improvement

Requirements:
• Proven experience in change, problem, and incident management roles
• Excellent communication and interpersonal skills
• Ability to work effectively in a team environment
• Relevant certifications in IT service management
• Strong leadership and decision-making abilities

About Bank Australia:
Bank Australia is a purpose-driven bank committed to creating a positive impact for people and the planet. We value diversity and inclusion, and are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.

What We Offer:
• Competitive salary and 13% super
• Flexible working options
• Access to a range of meaningful benefits to support physical and mental wellbeing
• Opportunities for career growth and development

How to Apply:
Please submit your application, including your resume and a cover letter outlining your experience and qualifications for the role. We encourage people from different backgrounds to apply, and are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.
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