Public Service Representative

2 weeks ago

Melbourne, Victoria, Australia beBeeCompliance Full time $95,012 - $107,905
Job Opportunity

The role of a complaints officer involves providing a free and impartial service to the public.

Key Responsibilities
  • Handle complaints via various digital channels.
  • Undertake research, make enquiries, and/or investigate complaints.
  • Provide clear and accurate advice on issues, recommendations, and solutions.
Requirements
  • Demonstrated experience in complaint handling in a high-volume, resolution-focused environment.
  • Excellent verbal and written communication skills.
  • Able to explain complex issues in plain language.
Selection Criteria
  • A cover letter addressing key selection criteria.
  • A resume, no longer than 5 pages.

Flexible working arrangements, criminal record check, and confidentiality agreement are included.

Benefits
  • Flexible working arrangements.
  • Criminal Record check.
  • Working with Children check.
  • Statutory Declaration.
  • Confidentiality Agreement.
  • Conflict of Interest check.

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