Customer Service Representative
1 week ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Job Responsibilities:- Provide excellent customer service by responding to guest requests promptly and efficiently
- Maintain control of guest and hotel accounts, ensuring accurate and efficient posting of charges
- Promote and up-sell hotel facilities through strong product knowledge
- Ensure high levels of professionalism, confidentiality, and security for guests and their possessions
- Previous experience in hospitality or a related field
- An outgoing, confident, and engaging personality
- Demonstrated customer service experience combined with outstanding communication skills
- Professional telephone manner and exceptional presentation and grooming
- Flexibility to work across a rotating roster, including overnight shifts and public holidays
- Worldwide accommodation and food and beverage discounts for employees and their families
- Extensive employee benefits and special rates with partner brands
- Wellbeing at work - Work Your Way program
- Recognition, including a complimentary hotel stay annually
Applicants must be authorized to work in Australia. We cannot sponsor or take over sponsorship of an employment visa at this time.
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