Customer Support Representative

3 weeks ago

Sydney, New South Wales, Australia EBR Full time

Customer Support Role at EBR

We are seeking a skilled Customer Support Representative to join our team at EBR, a reputable financial services company. As a Customer Support Representative, you will be responsible for providing exceptional customer service to our clients, handling their inquiries, and resolving any issues they may have.

Key Responsibilities:

  • Handle client deposits and withdrawals in a timely manner
  • Follow account opening processes to ensure seamless onboarding
  • Respond to inbound phone calls and emails in a professional and courteous manner
  • Maintain a positive and helpful attitude towards customers at all times
  • Support other customer support agents as needed

Requirements:

  • Ability to handle multiple languages is highly regarded
  • Understanding of financial markets and CFD trading
  • Ability to work independently and make sound decisions in a fast-paced environment
  • Open-minded and reliable team player
  • Demonstrated professional communication skills and polished phone manner

Benefits:

  • Market salary rate
  • Full training provided for starters and continuous on-the-job training
  • Opportunity to learn about a reputable financial services company

At EBR, we value our employees and offer a supportive work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.

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