Technical Support Professional

3 days ago

Sydney, New South Wales, Australia beBeeMaintenance Full time $95,000 - $110,000

Warehouse Automation Specialist

We are seeking an experienced Senior Service Technician to join our team at a top-tier warehouse automation site.

  • About the Role:

As a key member of our service team, you will be responsible for providing technical support and maintenance to automated systems.

You will work closely with other team members to identify and resolve technical issues, perform routine maintenance, and implement improvements to boost efficiency and reliability.

The ideal candidate will have a degree or diploma in mechanical engineering, electrical engineering, or a related field, as well as proficiency in using CMMS/WMS/WCS software.

Your Responsibilities:

  • Diagnose and fix complex technical issues to keep systems running smoothly.

  • Perform routine maintenance and repairs to ensure equipment operates efficiently and safely.

  • Provide excellent service by quickly resolving technical issues.

  • Keep an eye on system performance and make improvements to boost efficiency and reliability.

  • Stay updated with new technologies and find ways to improve service delivery.

  • Help develop and implement plans to enhance service delivery and support business goals.

  • Lead training sessions to boost the technical skills of the service team.

  • Encourage open communication and teamwork.

  • Coach and mentor junior technicians.

  • Work with internal teams on maintenance and performance issues.

  • Improve maintenance plans and deliver analysis to avoid service delays.

  • Recommend and implement continuous improvement projects.

  • Optimise service delivery and advise on system maintainability.

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