Customer Service Manager

3 days ago


Parramatta, New South Wales, Australia Myer Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Manager to join our leadership team at Myer Parramatta.

As a key member of our management team, you will be responsible for leading and managing Service & Selling teams to deliver exceptional customer service and achieve profitable sales.

Key Responsibilities:

  • Champion our Customer First Strategy and drive business growth through superior customer service
  • Manage day-to-day operations, including workforce management and productivity optimization
  • Coach and mentor teams to achieve sales and meet Key Performance Indicators (KPIs)
  • Lead by example, promoting a high-performance, customer-focused service and selling culture
  • Maximize team service and selling activities, minimizing operational tasks
  • Develop and implement strategies to drive business growth and improve customer satisfaction

About You

We are looking for a seasoned retail professional with:

  • Previous experience as a retail manager, area manager, or similar
  • Strong people leadership skills with a hands-on approach
  • Demonstrated ability to lead a team to achieve sales and meet KPIs
  • Experience in performance management and coaching
  • Superior customer service and selling skills
  • Strong retail, financial, and business acumen
  • Excellent time management skills with the ability to work independently and prioritize tasks

What We Offer

As a valued member of our team, you will enjoy:

  • Opportunities for career development and progression
  • A great range of discounts and Myer Team Member exclusive offers
  • Access to volunteer, parental, and lifestyle leave
  • Service Recognition, Inspirational People Awards, and more

Our Culture

At Myer, we value our Team Members and strive to create a work environment that is inclusive, supportive, and empowering. We believe in recognizing and rewarding our employees for their hard work and dedication.

We are committed to helping our Team Members achieve their career goals and aspirations, and we offer a range of training and development opportunities to support their growth and success.



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