Effective Dispute Resolution Specialist

3 days ago

Newcastle, New South Wales, Australia beBeeCompliance Full time $90,000 - $120,000
Dispute Resolution Opportunity

This is an exciting opportunity for a customer-focused professional to manage and resolve customer complaints and disputes effectively.

Key Responsibilities:
  • Manage and respond to all customer complaints and disputes in a timely and accurate manner, ensuring fair and reasonable outcomes for customers
  • Proactively identify systemic causes of customer dissatisfaction and develop solutions to improve customer satisfaction
  • Develop and maintain relationships with internal and external stakeholders
  • Provide subject matter expert support for internal stakeholder enquiries on decisions, laws and regulations
  • Ensure organisational obligations under the law are adhered to when managing complaints and disputes
  • Develop recommendations on process improvements to minimise recurrence or mitigation of issues
About You
  • Confident individual with dispute resolution experience
  • Must have a strong background in general insurance or law
  • Must have a solid understanding of risk, compliance, and policy
  • Provide exceptional service to our customers and stakeholders
  • Solution-focused mindset with excellent problem-solving and relationship-building skills
  • Ability to influence and negotiate with internal and external stakeholders

At our organisation, we value diversity and inclusion. If you have any access requirements or alternative work arrangements, please contact us.

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