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Insurance Dispute Resolution Specialist

3 weeks ago

Newcastle, New South Wales, Australia beBeeDispute Full time $80,000 - $160,000
Dispute Resolution Expert

This is an exciting opportunity to join our highly dynamic team as a customer-focused insurance professional. Reporting into the Senior Manager, Internal Dispute Resolution, you will be responsible for managing end-to-end complaints and dispute resolution for all General Insurance products.

Key Responsibilities:
- Undertake timely and accurate response to all complaints and disputes, providing a fair and reasonable outcome for the customer
- Proactively identify systemic causes of customer dissatisfaction and contribute to the development of solutions
- Manage internal and external business stakeholders relationships
- Provide SME (subject matter expert) support for internal stakeholder enquiries in relation to decisions, General Insurance Code of Practice and the Insurance Contracts Act
- Ensure the organisational obligations under the law and the General Insurance Code of Practice are adhered to when managing complaints and disputes
- Prepare recommendations on process, product and service improvements to minimize recurrence or mitigation of issues

Requirements:
- Strong general insurance or legal background
- Solid understanding of risk, compliance, and policy
- Excellent communication and interpersonal skills
- Solution focused mindset with excellent problem solving and relationship building skills
- Ability to influence and negotiate with internal and external stakeholders

Preferred Skills:
- Experience in a similar role, preferably within the insurance industry
- Degree in Law, Business, or a related field
- Knowledge of the General Insurance Code of Practice and the Insurance Contracts Act
- Experience working with databases and spreadsheets
- Excellent analytical and problem solving skills
- High level of integrity and professionalism

We offer a competitive salary and benefits package, including hybrid working, wellbeing program, gender-equal flexible leave, super contributions, income protection insurance, and additional leave and support.