Principal Customer Experience Specialist

3 days ago


Newcastle, New South Wales, Australia beBeeCustomerService Full time $75,740 - $112,370
Job Overview

As a Customer Service Officer, you will play a pivotal role in ensuring seamless service delivery to our customers.

  • The primary point of contact for all customer enquiries such as orders, service needs, complaints, invoicing and disputes.
  • Resolve simple customer problems and analyse customer service needs for effective communication with other departments.
  • Collaborate with finance, production and logistics teams to provide internal sales support for the sales team.
  • Develop and maintain strong relationships with all stakeholders and customers.
Key Responsibilities

Solve complex customer queries and respond accordingly. Identify and escalate critical issues to ensure timely resolution.

  1. Facilitate order processing, determine pricing within guidelines, arrange delivery dates and manage other sales-related tasks.
  2. Monitor customer orders and communicate effectively about stock availability and invoice accuracy.
  3. Generate and manage necessary documentation according to procedure, including invoices and detailed sales reports.
  4. Assist debt collection by providing supporting documents and responding to finance queries concerning outstanding customer accounts.

This is an exciting opportunity to work in a dynamic environment, build relationships and drive business growth.



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