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Porter - Guest Services

2 months ago

Melbourne, Victoria, Australia Marriott International Full time
About the Role

We are seeking a skilled Porter to join our team at Marriott International. As a Porter, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience from arrival to departure.

Key Responsibilities
  1. Guest Interaction: Engage with guests, respond to their needs, and provide a warm welcome to our hotel.
  2. Parking and Baggage: Securely park guest cars, deliver bags and amenities in accordance with hotel policies.
  3. Front Office Support: Assist the front office team with general operational tasks, ensuring the smooth operation of our hotel.
  4. Room Escort: Escort guests to their rooms, explain hotel features and offerings, and provide a personalized experience.
  5. Local Expertise: Develop knowledge of the hotel and surrounding area, providing guests with insider tips and recommendations.
  6. Relationship Building: Build and strengthen relationships with existing and new customers, anticipating their needs and driving future bookings.
About You

We are looking for a motivated and enthusiastic individual with:

Current Driver's LicenseRelevant Experience in a similar roleWorking Rights in AustraliaEnthusiasm to escalate your careerSelf-Motivation, driven, and energized in a fast-paced environmentSmart Solutions and a can-do attitudeOur Benefits
  1. Staff Discounts: Enjoy exclusive discounts on food and beverage and hotel rooms for you, your family, and friends.
  2. Flexible Working Hours: Be part of our Life with the Works program, which offers flexible working hours, time off to pursue your passion, and paid leave during your birthday month.
  3. Internationally Recognized Training: Grow, develop, and progress with our training programs, unlimited strategic development, and exciting career opportunities within Marriott International.
  4. Employee Assistance Program: Enjoy genuine care for your physical, emotional, and financial wellbeing through our Employee Assistance Program.
  5. Employee Referral Incentives: Get paid for working with your friend through our Employee Referral Incentives program.
  6. Equality, Diversity, and Inclusiveness: Work for the Largest Hotel Network in the World, which values equality, diversity, and inclusiveness.