Porter - Hospitality Professional

3 days ago


Melbourne, Victoria, Australia The Windsor Full time
About The Opportunity

The Hotel Windsor is seeking a skilled and enthusiastic Porter to join our Concierge team on a Full-Time basis. As a key player within our Concierge Department, you will be the first and last point of contact for our guests, providing exceptional customer service and ensuring a memorable experience.

Key Responsibilities
  1. Greet and Attend to Guests: Welcome and attend to all guests upon arrival and departure, providing a warm and personalized experience.
  2. Provide Helpful Service: Offer friendly and personalized service, attending to guest errands and requests with a high level of professionalism.
  3. Handle Guest Luggage: Handle guest luggage, delivering bags and luggage to the relevant rooms where necessary.
  4. Provide Information: Provide accurate information on the hotel and restaurants within the group, ensuring guests have a seamless experience.
  5. Valet Park Guest Cars: Valet park guest cars as required, providing a convenient and hassle-free experience.
Requirements
  1. Experience: One year experience in a similar role or 5-star hotel environment.
  2. Manual Driver's Licence: A manual driver's licence is a must.
  3. Customer Service Skills: Strong customer service skills, with a passion for delivering positive outcomes.
  4. Communication and Time Management: Excellent communication and time management skills, with an exceptional eye for detail.
  5. Positive Attitude: A positive attitude and a real passion for delivering exceptional service.
What We Offer
  1. Immerse Yourself in a Legacy: Immerse yourself in the storied legacy of Melbourne's iconic Grand Heritage Hotel, where every day presents a chance to shape its enduring narrative.
  2. Prime CBD Location: Experience the ultimate convenience of a prime CBD location, mere steps away from public transport and at the heart of Melbourne's vibrant city.
  3. Nutritious Staff Meals: Indulge in daily, nutritious staff meals to fuel your workday.
  4. Opportunities for Growth: Opportunities to take your career to new heights, with plenty of room for growth within our ever-expanding hospitality group.
  5. Exclusive Discounts: Indulge in exclusive discounts across our esteemed collection of venues.
  6. Flexible Roster: Enjoy the flexibility of a rotating roster that offers a harmonious blend of daytime adventures and nocturnal excitement.


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