Claims Administrator
7 days ago
About the Claim Coordinator Role:
We are seeking an experienced Claim Coordinator to coordinate day-to-day operations of claims across our supplier network for our insurer clients in Australia.
In this role, you will be responsible for engaging and building relationships with our clients and supply chain partners to manage the assessment and repairs across your claim's portfolio.
You will use our industry-leading platform to triage requests across our supplier network while ensuring portfolio KPI's are met.
The ideal candidate will have a background in Property Claims Coordination/Management.
Main Responsibilities:
- Communicate clear and accurate advice, solutions, timeframes, and claim progress to all stakeholders.
- Review workflows and ensure appropriate task prioritization.
- Apply technical experience to thoroughly investigate and manage claims to meet process and governance expectations.
- Arrange builder and specialist assessments on property claims.
- Review builder reports, quotes, and Statements of Work (SOW) submissions
- Monitor supplier KPI's
- Ensure quality service delivery.
- Update internal/external systems with accurate and timely documentation of all claim related activities.
- Handle escalated calls and customer complaints, escalating to appropriate technical resources when necessary.
Requirements:
- 1-3 years of experience and proven abilities in previous Property Claim Coordination roles.
- Self-motivation and customer orientation with excellent interpersonal skills.
- Effective time and project management skills.
- Ability to make responsible and effective decisions and communicate efficiently – both written and verbally.
- Capability to meet targets and handle a high-pressure environment.
- Results-driven, striving to meet and exceed our KPI's.
- Applicants with insurance assessing and/or insurance repair, restoration, building trades backgrounds are highly desirable. A Builders License or other Building Qualifications will also be highly regarded.
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