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Customer Service Team Lead
2 weeks ago
A key aspect of delivering exceptional customer experiences is having skilled professionals leading the charge. At our organization, we're seeking a seasoned expert to spearhead our customer service operations.
Job OverviewThe successful candidate will oversee the entire customer journey, from initial inquiry to post-sales support. They will be responsible for guiding a team dedicated to providing outstanding service to a knowledgeable clientele.
- Direct, mentor and motivate a team of customer service specialists.
- Manage the full employee lifecycle for your team.
- Provide daily direction, constructive feedback, and coaching to ensure your team is equipped to handle complex technical inquiries.
The ideal candidate will have a minimum of 1+ years of experience in a customer service management or team leadership role, preferably within the automotive, trade, or a related technical industry.
They will also possess exceptional communication and interpersonal skills, with the ability to build rapport with a trade-savvy clientele and liaise effectively with internal technical staff.
Key Responsibilities:
- Team Leadership: Direct and guide a team of customer service specialists.
- Employee Lifecycle Management: Manage the full employee lifecycle for your team.
- Daily Direction and Feedback: Provide daily direction, constructive feedback, and coaching to ensure your team is equipped to handle complex technical inquiries.
Requirements:
- Experience: A minimum of 1+ years of experience in a customer service management or team leadership role.
- Industry: Preferably within the automotive, trade, or a related technical industry.
- Skills: Exceptional communication and interpersonal skills.
