Front Office Duty Manager

3 weeks ago


Hobart, Tasmania, Australia Marriott Full time
Front Office Duty Manager Opportunity

The Tasman, a Luxury Collection Hotel, Hobart is a unique combination of Modern Contemporary, Art Deco, and Heritage architecture. We are seeking a skilled Duty Manager to join our team and deliver exceptional guest experiences while undertaking administrative and communication duties.

Key Responsibilities
  1. Process guest check-ins, check-outs, room assignments, and room change/late check-out requests, secure payment, and activate/reissue room keys.
  2. Provide consistent outstanding guest service in every interaction.
  3. Supervise and manage employees, manage day-to-day operations, and understand employee positions well enough to perform duties in employees' absence.
  4. Establish and maintain open, collaborative relationships with employees and ensure employees do the same within the team.
  5. Review financial statements, sales, and activity reports to measure productivity and goal achievement.
  6. Assist in responding to and resolving guest issues received directly from guests or from Guest Relations.
  7. Monitor chargebacks and rebates, handle complaints, and resolve grievances and conflicts.
  8. Maintain a strong working relationship with all departments to support property operations and goals.
Requirements
  • Previous experience as a Front Office Duty Manager.
  • Exceptional interpersonal and communication skills.
  • Thorough follow-up, strong attention to detail, and problem-solving skills.
  • Excellent time management and organizational skills.
  • Ability to emotionally connect with guests and provide superior levels of service.
  • Conflict resolution experience.
  • Flexibility to work on a 24-hour rotating roster, including public holidays and weekends.
  • Experience with OPERA property management system a distinct advantage.
  • Full working rights for Australia.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The Luxury Collection Hotels & Resorts offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. Each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination's cultural charms and treasures.

We invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.



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