Customer Service Representative

3 weeks ago


Canberra, ACT, Australia Canon Full time

About the Role

The Customer Service Team Member will be responsible for efficiently handling and sorting of mails, ensuring its accurate distribution and timely delivery within the organisation. This role involves working in a fast-paced team environment on a client's site, focusing mainly on mail and courier management.

Key Responsibilities:

  • Daily mail and courier management
  • Handling and resolving customer's phone and email enquiries
  • Maintaining of office equipment, office supplies and stationery
  • Maintaining database and updates of presentation
  • Courier bookings and lodgements with various courier companies
  • Light cleaning duties
  • Ad hoc administration and duties
  • Some heavy lifting may be involved

About You

To be successful in this role, you should display a positive 'can-do' attitude and be a highly reliable individual. You should have a keen eye for details and always work with accuracy, with a good level of computer literacy. You should have the talent in creating a good presentation and possess good communication skills. You should have excellent administrative, time management, and organisational skills and have the desire to deliver and exceed our client expectations.

Key Skills and Experience:

  • Good knowledge of MS Office and an ability to quickly learn new technology
  • Strong communication and a focus on delivering exceptional customer service
  • The ability to work under pressure to achieve stringent service standards
  • Previous customer service experience highly regarded

About Us

Canon Business Services ANZ is a market leader in Business Process Optimisation and IT services, helping organisations optimise, automate, and transform their operations. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs.

What We Offer

We offer a rewarding culture that values you, empowering you to focus on your career progression and turn your goals into reality as an integral part of the group's success. We believe in the power of an inclusive and diverse workforce, and we trust you will bring your authentic self to work. We offer flexible working arrangements and a commitment to delivering the best service management experience possible.



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