Motor Claims Quality Assurance Professional

6 days ago

Brisbane, Queensland, Australia beBeeQuality Full time $110,000 - $140,000

Job Summary

Ambitious Individuals Required for Quality Assurance Role in Motor Claims

We are seeking a skilled and experienced Quality Assurance Specialist to join our team and play a key role in the ongoing development of our Motor Claims & Assessing Quality Assurance program.

The successful candidate will be responsible for regular and independent technical assurance reviews in line with our Motor Claims & Assessing Assurance criteria and documented standard operating procedures. They will also ensure consistency and adherence to established Motor Claims standard operating procedures and technical excellence, as well as foster effective collaboration and communication with stakeholders including leaders, technical trainers, coaches, consultants, suppliers and other relevant departments.

  • Main Responsibilities:
  • Ensure consistency and adherence to established Motor Claims standard operating procedures and technical excellence.
  • Demonstrate in-depth knowledge and understanding of motor claims management processes across the claims value chain.
  • Support continuous technical upskilling by identifying areas of improvement within the team's technical capabilities.
  • Monitor team member and supplier performance and adherence to standard operating procedures using assurance frameworks and metrics.
  • Foster effective collaboration and communication with stakeholders including leaders, technical trainers, coaches, consultants, suppliers and other relevant departments.
  • Identify and report risks associated with potential breaches of standard operating procedures that could impact customers and/or our operations, reputation, or regulatory compliance.

Requirements

  • Key Qualifications:
  • 3-5 years' experience in Motor Claims & Assessing, Motor Supply Chain and/or in a technical auditing or process improvement role.
  • Well-developed and demonstrated understanding of the legislative, regulatory and compliance obligations to operate in Motor Claims.
  • Excellent analytical, problem-solving and decision-making skills.
  • Exceptional communication (both verbal and written) and interpersonal skills, with the ability to liaise effectively with various stakeholders.

Benefits:

  • Paid parental leave and other benefits.
  • Workplace giving and we'll dollar match your donations to registered charities.
  • Development opportunities with internal programs and access to a wide range of online courses.
  • Employee discounts on Budget Direct insurance products.
  • Reward and recognition with employee recognition, reward and incentive schemes.
  • Onsite facilities including end-of-trip facilities and private spaces for nursing mothers.
  • Access to an employee benefits and discounts app called 'Perks' offering great discounts, offers and prog

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