Brokerage Support Specialist

2 weeks ago

Newcastle, New South Wales, Australia beBeeBrokerage Full time $72,000 - $89,500

We are currently seeking a highly skilled and experienced professional to join our intake services team as a Brokerage Support Specialist.

This is an exciting opportunity for individuals who thrive in fast-paced environments and are passionate about making a positive impact in the aged care sector.

Key Responsibilities:
  • Develop and maintain effective relationships with key stakeholders
  • Support induction processes for new brokering partners and ensure seamless onboarding experiences
  • Maintain accurate and up-to-date brokerage service agreements, ensuring compliance with relevant regulations and guidelines
  • Receive, track, and respond promptly to enquiries from internal and external stakeholders, providing timely support and solutions
  • Maintain an efficient records management system and brokerage register, ensuring data accuracy and integrity
  • Stay up-to-date with knowledge of program funding guidelines, requirements, and processes, providing expert advice and guidance as needed
  • Assist with invoice acquittals for brokered services, ensuring timely and accurate payment processing
Requirements:
  • Demonstrated strong written and verbal communication skills
  • Experience in collecting and analyzing client or customer information, with a focus on delivering high-quality results
  • Ability to manage competing priorities within a high-volume work environment, ensuring timely completion of tasks and projects
  • A proven ability to develop and maintain positive working relationships, built on trust, respect, and open communication
  • Commitment to supporting and promoting the individual needs of the people we support, with a focus on empowerment and independence
About Us:

We are a leading social purpose organisation that enhances the lives of older Australians by providing personalised in-home Aged Care services. Our mission is to empower every person to maintain their home comforts, health, and connections within their community.

We are committed to breaking down barriers and creating a more inclusive society, where everyone has the opportunity to live a fulfilling life, free from disadvantage.

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