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Customer Service Representative

1 month ago

South Yarra, Victoria, Australia Credit Union Australia Full time

Customer Service Representative - South Yarra Location

At Great Southern Bank, we're committed to delivering exceptional customer experiences. As a Customer Service Representative in our South Yarra location, you'll play a vital role in helping customers achieve their financial goals.

The estimated salary for this position is around $60,000 - $80,000 per annum, depending on experience and qualifications.

Company Overview: Great Southern Bank is a leading provider of banking services, dedicated to making a positive difference in the lives of our customers. Our team is passionate about delivering outstanding customer service and creating a supportive work environment.

Key Responsibilities:

  • Provide exceptional customer service via phone, email, and in-person interactions
  • Deliver tailored solutions to meet customer needs and exceed expectations
  • Collaborate with colleagues to resolve complex customer issues
  • Stay up-to-date with product knowledge and regulatory requirements

Requirements:

  • Diploma or degree in a related field (e.g., business, communications)
  • 2+ years of customer-facing experience in a similar role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to change

Benefits:

  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • A competitive salary and benefits package

About the Role: This is an exciting opportunity to join our vibrant customer centre in the heart of South Yarra. If you're passionate about delivering exceptional customer service and have a strong desire to make a positive impact, we'd love to hear from you