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Customer Service Representative

1 month ago

Clayton South, Victoria, Australia Monash Health Full time

About the Role

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As a Customer Service Representative - Patient Liaison, you will play a crucial part in ensuring correct patient classification and maximising revenue to Monash Health. Your primary responsibilities will include speaking with patients and their families regarding their election choices, performing private health eligibility checks, liaising with clinical staff for information on a patient's status, and updating iPM, EMR and PBRC with up-to-date information as needed.