Customer Success Specialist

3 weeks ago


Eagle Farm, Queensland, Australia People2People Full time
About the Role

We are seeking a highly skilled Customer Success Specialist to join our team. As a key member of our customer success team, you will be responsible for building strong relationships with our clients, providing support, updates, and training on our products and services.

Key Responsibilities
  • Develop and maintain strong relationships with clients to ensure their success with our products and services
  • Provide exceptional customer support, including training and onboarding
  • Identify opportunities for growth and development within the client base
  • Collaborate with cross-functional teams to deliver solutions that meet client needs
Requirements
  • Previous experience in a customer success or customer support role within software or SaaS
  • High level of computer skills and technical understanding of SaaS and cloud services
  • Experience working with modern CRM's and support ticketing systems
  • Proven organization and time management skills
  • Self-starter with ability to work autonomously
What We Offer
  • Established and supportive team environment
  • Opportunity to grow within the role and team
  • Flexible work arrangements
  • Scope to get out of the office and onsite with clients


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