Operations Support Specialist

4 weeks ago


Melbourne, Victoria, Australia Liberty Financial Group Full time

Operations Support Specialist

We're seeking a detail-oriented and customer-focused Operations Support Specialist to join our team. As a key member of our Operations Support Team, you will be responsible for providing exceptional customer service to both internal and external stakeholders.

Key Responsibilities

  • Manage the daily payments process and ensure timely and accurate processing
  • Provide regular customer reminders and alerts to ensure seamless customer experience
  • Answer inbound calls, respond to customer inquiries, and educate customers about consumer lending
  • Promptly action customer requests regarding their MoneyPlace loan
  • Liaise with 3rd party vendors to ensure customer accounts are actioned accordingly
  • Support the broader business in initiatives to improve business performance, efficiencies, and customer satisfaction

Requirements

  • Excellent customer service skills and a strong phone manner
  • Ability to work in a paperless office environment and possess strong computer skills, including Excel
  • Exposure to consumer lending and credit assessments is an advantage
  • Strong attention to detail and ability to work in a dynamic, energetic environment

About Us

  • We're a rapidly growing company that values diversity and creating a dynamic culture to work in
  • We offer a competitive package including a mix of base salary and bonuses
  • We provide a fantastic formal and on-the-job learning environment to help you build capabilities to excel in this role, as well as your ongoing professional development

We're committed to creating a supportive and collaborative team environment where you can thrive and grow with us. If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity.



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