Driving Business Success: Performance Management Role
1 day ago
Job Title: Performance Manager
Job DescriptionWe are seeking a highly skilled Performance Manager to join our team. The successful candidate will be responsible for driving the success of our platform within the business.
This role sits within the Process and Performance Improvement Centre of Excellence and is focused on supporting the Domain with crew-agnostic initiatives and strategic work.
The key responsibilities of this position include championing the platform, resolving customer escalations, and leading or supporting domain-level and group-wide initiatives.
Key Accountabilities:
- Champion the platform and resolve customer escalations
- Drive meaningful change through process improvements and data governance
- Be the voice of the customer and shape digital service experiences that exceed expectations
- Own and evolve business processes, procedures, and governance frameworks
- Act as a trusted SME and engage across teams to maintain and enhance end-to-end process documentation
- Embed data excellence and support the implementation of data management practices
- Proactively manage risks, controls, and governance initiatives related to the operations and transformation of the platform
Requirements:
- 5+ years of relevant experience in financial services, product management, and/or process improvement and governance
- Strong written and verbal communication skills, with high attention to detail
- Strong stakeholder engagement and management skills
- Advanced problem design and problem-solving capabilities
- Strong time management and organisation skills including the ability to manage competing priorities
- Successful change agent with a strong bias to challenging the status quo
- Highly analytical with strong commercial acumen
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