Highly Skilled Desktop Support Professional

3 days ago


Brisbane, Queensland, Australia Axiom Technologies Full time

Axiom Technologies is a leading provider of Managed IT solutions to medium to large scale enterprises globally. We are seeking an experienced Desktop Support Engineer to join our team.

This role will provide onsite/ on-call assistance to end users within the organisations desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Key Responsibilities:
  • Provide Windows 10 or 11 Admin troubleshooting experience of Intune, cloud and thick build machines
  • Keep up with Windows App and Update release information
  • Provide Web applications support for Edge or Chrome
  • Provide Cloud application support (collaborate with app owners where required)
  • Support 3rd party applications like Microsoft, Java and Adobe (raise cases with the vendor where required)
  • Support MS Teams issues including video, audio, performance
  • Troubleshoot / find root cause for general performance issues
  • Troubleshoot laptop hardware issues such as monitor, mouse, headset, phones
  • Office license management or troubleshooting
  • Keep up with release information for MS Office and security updates
  • Support Office issues for native laptop or cloud applications
  • Collaborate with MS Outlook app owner when required to find root cause for Outlook issues
  • Knowledge of Active directory and Group policies. PowerShell scripting knowledge is must.
Requirements:
  • At least two of the following certifications: PC/Laptop OEM Maintenance Certification, CompTIA A+ Certification, Microsoft Certified IT Professional (MCITP) certification in the desktop area, Microsoft Office Specialist (MOS) Certification
  • 2+ years of relevant experience
What We Offer:

$90,000 per annum plus benefits package

Axiom Technologies offers a competitive salary, excellent working conditions, and opportunities for career growth and development.



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