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Desktop Support Specialist

2 months ago

Brisbane, Queensland, Australia Axiom Technologies Full time
Job Description

Axiom Technologies is an Australian-based entity providing Managed IT solutions to medium to large-scale enterprises globally.


We seek a skilled Desktop Support Specialist to coordinate various tasks and provide onsite/on-call assistance to end-users within our desktop computing environment.


Key Responsibilities

  • 2+ years of experience in Level 2/3 desktop support
  • Windows 10 or 11 Admin troubleshooting experience of Intune, cloud, and thick build machines
  • Keep up with Windows App and Update release information
  • Provide Web applications support for Edge or Chrome
  • Provide Cloud application support (collaborate with app owners where required)
  • Support 3rd-party applications like Microsoft, Java, and Adobe (raise cases with the vendor where required)
  • Support MS Teams issues including video, audio, performance
  • Familiar with AppV applications, MS Store Apps, and packaged applications
  • Troubleshoot/find root cause for general performance issues
  • Troubleshoot laptop hardware issues such as monitor, mouse, headset, phones
  • Office license management or troubleshooting
  • Keep up with release information for MS Office and security updates
  • Support Office issues for native laptop or cloud applications
  • Collaborate with MS Outlook app owner when required to find root cause for Outlook issues
  • Knowledge of Active Directory and Group policies. PowerShell scripting knowledge is a must.
  • Ability to coordinate with various technical groups and can fix issues remotely for users.
  • Should be able to fix and troubleshoot all application issues deployed on end-user systems.
  • Good client management and communication skills.
  • Should be able to troubleshoot if any application is not working due to network-related issues.
  • Good knowledge on browser support and management of Chrome and Edge via GPO.
  • Have troubleshooting knowledge of Adobe, MS Office, Oracle, Edge, and Chrome apps. Should be able to do the compatibility testing of web-based applications with Chrome and Edge.
  • Good understanding of ITIL concept & ticketing tool.
  • Accurately document all work performed through ticketing system, including details.
    Personal Attributes

    • Excellent end-user computing skills.
    • Good knowledge of infrastructure support.
    • Strong analytical and problem-solving capabilities.
    • Well-organized and extremely detail-oriented.
    • Strong customer service ethic and great communication skills, both oral and written.
    • Passionate about delivering quality, no matter what you are doing.
    • Can work both independently and in a collaborative team-oriented environment.
    • A self-starter, motivated to push the limits and think outside of the box.
    • Fondness for solutions that are simple, elegant, and effective.
    • Ability to work with and maintain confidential information.
      Required Knowledge

      • Windows OS (e.g., XP, Vista, Windows 7, 10)
      • Microsoft Office applications
      • PC/Laptop hardware
      • PC/Laptop peripherals, including printers
      • Mobile devices
        Bachelor's Degree and IT Qualifications

At least two of the following:



  • PC/Laptop OEM Maintenance Certification
  • CompTIA A+ Certification
  • Microsoft Certified IT Professional (MCITP) certification in the desktop area
  • Microsoft Office Specialist (MOS) Certification
    Experience in a Similar Role

    • 2+ years of relevant experience.

Please forward your resume to apply for this role.