Strategic Event Operations Manager

4 days ago

Sydney, New South Wales, Australia Legal Aid NSW Full time

Job Summary

The Sydney Opera House is seeking a highly experienced and skilled Event Operations Manager to lead the strategic direction, leadership, development, and operational management of event-related activity at the Sydney Opera House.

Key Responsibilities

  • Lead the account management, production management, stage management, and Centre for Creativity teams to achieve the highest standards of hirer satisfaction, strong and collaborative working relationships with internal and external stakeholders, and high-quality professional event management services.
  • Maintain a culture of safety and enable the artistic vision and strategic goals of the Sydney Opera House.
  • Develop and implement strategies to improve event operations, increase efficiency, and reduce costs.
  • Build and maintain strong relationships with internal and external stakeholders, including hirers, vendors, and suppliers.
  • Manage and coordinate event logistics, including venue setup, catering, and audiovisual equipment.
  • Ensure compliance with all relevant laws, regulations, and policies.
  • Develop and implement risk management strategies to minimize potential risks and liabilities.
  • Collaborate with other departments, including marketing, sales, and customer service, to ensure seamless event execution.
  • Monitor and report on event performance, including attendance, revenue, and customer satisfaction.

Requirements

  • Extensive senior-level experience in the strategic and operational management of event operations and delivery within a large or medium-sized entertainment and/or performing arts organization.
  • Demonstrated high-level expertise in building and leading high-performing teams, including training and mentoring, staff development programs, performance management, and workforce planning.
  • Significant experience in building and managing commercial relationships, including highly developed communication, negotiation, conflict resolution, and people management skills.
  • Ability to think laterally with excellent problem-solving skills and able to devise new and creative systems.
  • A proven track record in daily operational management across multiple events/productions and/or venues and multi-project management.
  • Experience leading the planning and execution of major outdoor events and large teams through major events.
  • Well-developed written capability and a demonstrable command of producing high-level business documentation.

What We Offer

  • A dynamic and inclusive work environment with a strong commitment to diversity and inclusion.
  • A competitive salary and benefits package, including flexible working arrangements, 5 weeks annual leave, and access to professional development programs.
  • The opportunity to work with a world-renowned organization and contribute to the delivery of exceptional events and experiences.

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