Senior Brand Ambassador

4 days ago

Australia Canada Goose Holdings Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Senior Brand Ambassador to join our team at Canada Goose Holdings Inc. As a Senior Brand Ambassador, you will be responsible for creating and delivering an exceptional customer experience that embodies the authenticity and quality of our brand.

Key Responsibilities
  • Store Financial Performance: Contribute to the store's overall target by achieving productivity standards, and achieve or exceed personal sales targets that may vary depending on seasonality.
  • Engagement: Contribute to a positive store environment through effective communication, teamwork, and partnership with brand ambassadors and store management team, attend and participate in all store meetings, events, and product knowledge sessions, and demonstrate values and behaviors consistent with Canada Goose's culture.
  • Operational Excellence: Compliant with store operating procedures to minimize store shrink, handle all Point of Sale (POS) transactions in compliance with company standards, ensure overall accuracy in inventory, ensure proper organization and accessibility of Canada Goose's products, process inbound and outbound shipments, replenishment, damages, return to vendor, etc., and support in the upkeep of overall physical store maintenance and standards.
  • Customer Experience: Ensure an outstanding customer experience through operational efficiency, drive our Net Promoter Score (NPS), and provide exceptional customer service.
Requirements
  • At least 5 years of retail experience, preferably in a customer-focused environment.
  • Proven track record of successful store operations.
  • Experience working with affluent and luxury brands is an asset.
  • High-volume traffic experience is an asset.
  • Ability to stand for long periods of time and flexible to work retail hours (standard, peak, and holiday).
  • Strong organizational skills and a keen attention to detail.
  • Ability to work efficiently in a fast-paced and team-oriented environment.
  • Good understanding of inventory management and point-of-sale systems.
  • Excellent communication and interpersonal skills.
  • Self-motivated, able to work independently, and know when to seek guidance.
  • Basic skills in Microsoft Office, specifically, Word and Excel, are an asset.
  • Good command of English.
  • Fluent in Mandarin will be an advantage.
What We Offer
  • A company built on Canadian roots and heritage.
  • Your work is recognized with a comprehensive and competitive Total Rewards Program.
  • Opportunities for career growth through numerous internal and external programs.
  • Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards.
  • Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about.
  • Access to tools and resources to support physical and mental health, embracing change, and connecting with colleagues.
  • Inspiring leaders and colleagues who will lift you up and help you grow.
Why Canada Goose?

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work every day. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream, and live in the open.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

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