Customer Experience Improvement Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeImprovement Full time $101,392 - $144,852
Role Overview

The Customer Experience Improvement Specialist is responsible for driving impactful initiatives that transform customer and frontline insights into actionable improvements.

This role offers a unique opportunity to make a meaningful impact on our customers, people, and business growth by focusing on what works and championing continuous improvement.

Key Responsibilities:
  • Support the delivery and optimization of the CX feedback loop strategy across key business functions.
  • Collaborate with stakeholders to embed scalable, measurable, and actionable customer feedback mechanisms.
  • Monitor and document program impact, contributing to regular CX reporting and dashboards.
  • Identify opportunities for program improvements based on feedback, results, or new business needs.
About This Role:

We are seeking a proactive, can-do team player who is confident in building strong relationships across the business. The ideal candidate will have experience contributing to programs within complex or matrixed organizations and be comfortable managing diverse stakeholders with openness and flexibility.

Strong written and verbal communication skills are essential, along with the ability to translate data into clear, actionable insights that drive customer-focused outcomes.

Requirements:
  • At least 3 years of experience in CX, insights, service design, or marketing environments.
  • Exposure to service design principles, with a solid understanding of how to engage stakeholders, align training, and incorporate customer insights into operational improvements.
  • Experience using customer feedback and insight platforms (e.g., Medallia, Qualtrics, InMoment).
  • Comfortable working across quantitative and qualitative feedback sources to identify trends and opportunities.

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