Customer Experience Specialist

3 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $65,000 - $75,000
Customer Service Specialist Opportunity

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. This is an exciting opportunity for someone who enjoys working in a fast-paced environment and providing exceptional service to customers.

About the Role

The successful candidate will play a vital role in delivering excellent customer service, managing order entry and associated tasks, and ensuring a seamless customer experience. You will provide complex information and respond to in-depth requests via telephone and email, ensuring that customer needs are met first time, every time.

  • Process customer orders and inquiries efficiently, maintaining a high level of accuracy.
  • Communicate supply information, out-of-stocks, product updates, and substitutions, collaborating with Demand and Inventory teams.
  • Maintain accurate Masterfile data for seamless communication across teams.
  • Respond promptly to customer contacts via phone, email, and other channels.
  • Provide first-level support for customer systems.
  • Build strong customer relationships, offering product information, alternatives, and solutions.
  • Support sales teams with customer inquiries and identify opportunities for process improvements.
Key Responsibilities

The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work under pressure and prioritize tasks effectively. You will have a proven track record of delivering excellent customer service and be able to work collaboratively as part of a team.

As a Customer Service Specialist, you will be responsible for:

  • Managing customer complaints and resolving issues promptly and professionally.
  • Providing product information and answering customer queries in a timely and accurate manner.
  • Collaborating with internal stakeholders to resolve customer issues and improve processes.
  • Identifying opportunities to improve customer satisfaction and loyalty.
Requirements

To be considered for this role, you will need:

  • 1-2 years of experience in a similar customer-facing role.
  • Excellent communication and problem-solving skills.
  • Able to work under pressure and prioritize tasks effectively.
  • Proficiency in MS Office, with SAP experience preferred.
  • A detail-oriented and customer-focused approach.
  • A collaborative mindset with a focus on continuous improvement.
What We Offer

We offer a dynamic and supportive work environment, with opportunities for career growth and development. As a valued member of our team, you will enjoy:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A collaborative and supportive work environment.
  • The opportunity to work with a talented and experienced team.
Contact Us

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application today.

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