Customer Service Liaison Specialist

4 days ago

Tamworth, New South Wales, Australia beBeeCustomerService Full time $63,000 - $83,000
Job Overview

The role of Customer Service Representative involves providing exceptional service and support to customers through various communication channels.

Key Responsibilities
  • Respond to customer inquiries in a timely and professional manner.
  • Process orders using Sage and internal systems, ensuring accuracy and efficiency.
  • Manage debit queries via phone and email, resolving issues promptly.
  • Collaborate with carriers and quality teams to facilitate the return and testing of faulty goods.
  • Investigate price-related queries with the Customer Service and Commercial teams.
  • Coordinate the return process for faulty items and work closely with quality departments on fault testing.
  • Produce and track reports to resolve outstanding debits and meet performance targets.
Essential Skills and Qualifications
  • Exemplify excellent customer service skills, being personable, professional, and approachable at all times.
  • Manage difficult interactions with customers in a calm and professional manner.
  • Deliver accurate and efficient results consistently.
  • Exercise initiative to resolve any problems that may arise, demonstrating a proactive approach.
  • Work effectively as part of a team, prioritizing tasks and managing workload efficiently.

The ideal candidate will have prior experience in administration or customer service roles and possess basic knowledge of Microsoft Office applications, including Word, Outlook, Excel, and Sage. Comprehensive training will be provided to ensure success in this position.

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