Residential Care Quality Excellence Lead

Job Title: Senior Recovery and Quality Assurance Manager

About the Role:

We are seeking a dedicated and experienced professional to join our Residential Care team as a Senior Recovery and Quality Assurance Manager. This pivotal role is responsible for stabilising high-risk residential care homes, ensuring immediate risk mitigation, and embedding long-term sustainable improvements in care quality, compliance, and governance.

Key Responsibilities:

• Provide immediate and targeted responses to address health and safety risks to residents, ensuring compliance with regulatory standards while restoring resident and stakeholder confidence.
• Develop structured remediation plans, monitor continuous improvement initiatives, and coordinate external service providers to ensure quality and safe outcomes for all residents.
• Draft regulatory reports, provide governance reporting to senior leaders, executives, and the board, and ensure effective complaint resolution processes.
• Develop and oversee the PCI, ensuring sustainable and ongoing improvements.
• Ensure compliance with accreditation standards and support care homes through unannounced and scheduled assessments.
• Conduct root cause analysis and risk assessments, ensuring that actions taken resolve systemic issues and not just individual incidents.
• Lead targeted remediation strategies for homes, ensuring swift and effective risk mitigation.
• Oversee responses to the Aged Care Quality and Safety Commission (ACQSC), including reportable incidents, assessments, and compliance notices.
• Embed evidence-based clinical practices to enhance care quality and resident safety.
• Work closely with home managers and frontline staff to instil a culture of proactive risk identification and mitigation.
• Implement structured resident engagement activities, guided by resident needs and preferences, to restore confidence in service quality.

Qualifications and Skills:

• Registered Nurse with the Australian Health Practitioner Regulation Agency (essential).
• Tertiary qualifications in governance, risk management, or in a relevant field (desirable).
• Demonstrated experience in clinical governance, safety and assurance, or quality and compliance roles.
• Experience in complaints resolution & customer experience & engagement.
• Substantial knowledge of the Australian aged care industry and regulatory requirements.
• Proven ability to analyse complex issues, formulate strategic interventions, and drive measurable improvements.
• Strong background in clinical governance, compliance, risk management, and continuous improvement.
• Experience in managing accreditation and regulatory audits in aged care.
• Experience in high-risk service remediation, regulatory compliance, and accreditation processes.
• Proven ability to develop and execute remediation plans with measurable success.
• Strong written communication skills, with the ability to draft complex reports for regulatory bodies, executives, and boards.

Benefits:

• NFP salary packaging benefits - reducing your taxable income by $15,900 plus an additional $2,650 for salary packaging accommodation, meals and entertainment.
• A staff rewards program that gives you discounts from over 400 retailers.
• Fitness Passport with access to over 800 gyms Sydney-wide.

Ongoing Support:

Our organization provides a supportive and collaborative work environment that allows individuals to thrive and contribute to our mission. We welcome applications from candidates who share our passion for making a positive impact in the lives of residents and are committed to excellence in care quality and service delivery.