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Care Excellence Manager
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This is a rewarding, full-time permanent position as part of the Customer Quality Assurance team in Senior Services. As a Residential Aged Care Specialist, you will play a pivotal role in ensuring services provide robust quality assurance systems and frameworks that meet not only regulatory standards but also uphold excellence.
Key responsibilities include:
- Supporting the establishment and embedding of quality frameworks, including monitoring and data analysis.
- Staying updated on relevant regulations, standards, and industry best practices related to the area of specialisation.
- Building strong relationships with key stakeholders and facilitating communication and collaboration among cross-functional teams to achieve common goals.
- Monitoring audits accreditation and compliance performance across all operations, to ensure that services and processes comply with regulatory requirements.
- Monitoring and evaluating the effectiveness of implemented changes and adjusting strategies as needed.
- Leading effective reviews of programs, processes, and systems to implement improvement initiatives aligned with best practices and the Senior Services Operating Model principles.
The ideal candidate will possess:
- A Bachelor qualification in a relevant field or equivalent experience.
- Sound working knowledge of Residential Aged Care.
- Substantial experience in quality assurance, audit processes and compliance.
- Maintain current knowledge of evolving changes and trends within the aged care industry.
We offer:
- Opportunities for career growth and development.
- Collaborative and supportive work environment.
- Professional and personal development opportunities.
