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Customer Experience Associate
2 weeks ago
The Customer Experience Associate is the first point of contact for most clients who access care. This role involves client reception, registration, arranging client appointments, data entry, and other associated functions.
Key Responsibilities- Provide professional and courteous responses to client enquiries via phone or face-to-face interaction
- Participate in efficient oral and medical emergency triage processes
- Manage client records in accordance with Policies and Procedures
This role requires strong communication skills, attention to detail, and ability to work in a fast-paced environment.
Required Skills and Qualifications- Experience with face-to-face customer service
- Ability to work in a dynamic team environment
- Basic understanding of accounting systems and procedures
- Exciting parental leave benefits
- Salary packaging options to reduce taxable income
- Counselling services and mindfulness programs for staff and their immediate families
We are looking for an ideal candidate who has experience working with clients, enjoys assisting people in a dynamic environment, and has basic knowledge of administrative systems.
