Customer Support Associate

1 day ago


Melbourne, Victoria, Australia beBeeCustomerSupport Full time $60,000 - $90,000
Job Title: Customer Support Associate

We are seeking a skilled and empathetic individual to join our team as a Customer Support Associate. In this role, you will be responsible for providing exceptional customer service, guiding customers through the account hardship process, and ensuring all actions comply with policy and legislative guidelines.

About the Role

The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment. You will be responsible for:

  • Providing quality customer service with empathy and understanding of customer needs
  • Guiding customers through the account hardship process, including processing applications and approvals
  • Assessing customer situations and determining the best course of action to resolve issues
  • Ensuring all actions comply with policy, procedure, and legislative guidelines
What We Offer

In addition to a competitive salary and benefits package, we offer a comprehensive suite of employee benefits, including flexible working policies, a comprehensive employee assistance program, and opportunities for career growth and development.



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