Customer Experience Specialist
2 weeks ago
Join our team of Customer Experience Specialists and make a real difference in the lives of customers. As a Sales Associate at Trek Bicycle, you will be responsible for delivering amazing hospitality and driving a great customer experience while supporting daily operations and hitting individual goals.
Key Responsibilities:
- Use our Guide Sales Process to connect customers with the right products and services.
- Develop your sales and customer service skills through training, role-playing, and on-the-job experience.
- Follow up on customer communications to ensure satisfaction and conversion.
- Participate in daily huddles and debriefs to stay aligned with the team.
- Make customer-focused decisions and do the right thing to create positive experiences.
- Respond to customer inquiries with professionalism and helpfulness.
Product Knowledge:
- Learn about Trek products and technology.
- Maintain product knowledge by completing required learning modules and continuing education.
Store Operations:
- Help with store opening/closing and complete end-of-day cash-up.
- Execute responsibilities as directed by the Store Manager.
- Wear the company uniform and present yourself to the company's professional standard.
What We're Looking For:
- A positive, can-do attitude
- Excellent communication and teamwork skills
- A desire to grow through feedback and learning
- Problem-solving skills and customer-first thinking
- Attention to detail and reliability
- Basic computer proficiency
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