Customer Experience Specialist

2 days ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $65,000 - $75,000

Job Title: Customer Service Representative

About the Role:

This critical position plays a pivotal role in delivering exceptional customer experiences, building lasting relationships, and providing a customer-centric approach to working.

You will be instrumental in managing order entry and associated tasks, ensuring seamless customer interactions on each contact. You will provide complex information and respond to in-depth requests via telephone and email, meeting customer needs first time, every time.

Key Responsibilities:
  • Process customer orders and inquiries efficiently, maintaining a 99.6% accuracy rate.
  • Communicate supply information, out-of-stocks, product updates, and substitutions, collaborating with Demand and Inventory teams.
  • Ensure accurate Masterfile data for seamless communication across teams.
  • Respond promptly to customer contacts via phone, email, and other channels, achieving a 90% productivity standard.
  • Provide initial support for customer systems like TCMS (TENA Continence Management System)
  • Build strong customer connections, offering product information, alternatives, and solutions.
  • Support sales teams with customer inquiries and identify opportunities for process improvements.
  • Embody a continuous improvement mindset to enhance team efficiency and resolve internal issues.

What We Offer:

Our purpose of Breaking Barriers to Well-being drives everything we do. Join us to improve well-being for people and drive positive change for society and the environment.

In this collaborative and open atmosphere, you'll feel valued, empowered to grow, and challenged to achieve business results.

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