Front Office Guest Experience Specialist

2 days ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $45,000 - $80,000

We are seeking a Guest Experience Specialist to join our Front Office team. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our hotel.

The successful candidate will have previous experience in a similar role, with excellent interpersonal, communication, and time management skills. They will also possess superior customer service skills and be able to work autonomously as well as part of a team.

Responsibilities
  • To ensure the highest standards of customer service are met by efficiently processing guest arrivals and departures.
  • To handle all arrival and departure records.
  • To perform cashiering duties as required in relation to foreign currency exchange, payments, charges and checking out.
  • To show hotel rooms and suites to prospective clients and guests.
  • To handle guest enquiries and requests and to have a thorough knowledge of the local area.
Requirements
  • Previous work experience in a similar fast-paced hotel operations or reservations environment.
  • Exceptional interpersonal, communication and time management skills with a strong ability to multi-task.
  • Superior customer service skills along with excellent service resolution skills.
  • The capability of working both autonomously and as part of a team.
What We Offer
  • A competitive salary package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.

We are an equal opportunity employer and welcome applications from diverse candidates.

  • Front Office Team Member

    2 days ago

    Melbourne, Victoria, Australia beBeeService Full time $50,000 - $80,000

    As a key member of our front office team, you will play a vital role in delivering exceptional guest experiences at our hotel.The RoleWarm Welcome: Provide a seamless and welcoming check-in/check-out experience for guests.Guest Needs: Anticipate and meet the needs of our guests, making personalized recommendations and upselling rooms and services where...

  • Guest Services Officer – Front Office

    3 days ago

    Melbourne, Victoria, Australia Park Hyatt Full time

    Join to apply for the Guest Services Officer – Front Office role at Park Hyatt3 days ago Be among the first 25 applicantsJoin to apply for the Guest Services Officer – Front Office role at Park HyattCare Connects UsAt Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences,...

  • Guest Services Officer – Front Office

    3 days ago

    Melbourne, Victoria, Australia Park Hyatt Full time

    Join to apply for the Guest Services Officer – Front Office role at Park Hyatt3 days ago Be among the first 25 applicantsJoin to apply for the Guest Services Officer – Front Office role at Park HyattCare Connects UsAt Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences,...

  • Guest Experience Specialist

    4 days ago

    Melbourne, Victoria, Australia beBeeService Full time $45,000 - $65,000

    Job OverviewWe are seeking a skilled and enthusiastic Guest Service Officer to join our team. This role is ideal for someone who is passionate about providing exceptional customer service and creating memorable experiences for our guests.This is an exciting opportunity to work in a fast-paced environment, where no two days are the same. As a Guest Service...

  • Front Office Experience Leader

    4 days ago

    Melbourne, Victoria, Australia beBeeLuxury Full time $90,000 - $120,000

    The role of Front Office Manager is to lead the heart of our guest experience, driving a team to deliver genuine, personalised luxury at every interaction. This involves creating a culture where people feel inspired, supported and motivated to deliver their very best every day.">As a Front Office Manager, you will be responsible for leading a team to deliver...

  • Chief Guest Experience Officer

    2 days ago

    Melbourne, Victoria, Australia beBeeCareer Full time $75,000 - $105,000

    Job SummaryThe Assistant Front Office Manager will oversee the front office operations, ensuring a high level of guest service at all times. This includes managing team members, resolving complaints, and creating memorable experiences for guests.This is an excellent opportunity for a mid-senior level professional to join our team and take on new challenges....

  • Front Office Experience Leader

    22 hours ago

    Melbourne, Victoria, Australia beBeeLuxury Full time $100,000 - $120,000

    Job OverviewThe Front Office Manager drives the guest experience, delivering genuine luxury at every interaction.Key ResponsibilitiesLead, mentor and engage the team to create a positive culture.Inspire your team to deliver authentic, thoughtful and seamless guest experiences.Act as a calm and confident role model, guiding the team through busy or...

  • Guest Services Officer – Front Office

    2 days ago

    Melbourne, Victoria, Australia Hyatt Hotels Corporation Full time

    About Hyatt Park Hyatt MelbourneLocated in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalised service. With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining and wellness, we create unforgettable experiences for our guests.BenefitsLeading global hotel brand with...

  • Guest Services Officer – Front Office

    2 days ago

    Melbourne, Victoria, Australia Hyatt Hotels Corporation Full time

    About Hyatt Park Hyatt MelbourneLocated in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalised service. With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining and wellness, we create unforgettable experiences for our guests.BenefitsLeading global hotel brand with...

  • Front Office Experience Specialist

    1 day ago

    Melbourne, Victoria, Australia beBeeHospitality Full time $45,000 - $65,000

    Job DetailsWe are seeking a highly skilled and enthusiastic Front Office Receptionist to join our team at Rendezvous Hotel Melbourne.The ideal candidate will have excellent customer service skills, a positive mindset, and the ability to work well in a dynamic hospitality environment.ResponsibilitiesWelcome guests warmly and provide an overview of hotel and...