Welcoming Guest Experience Leader

6 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $75,000 - $96,000
Bell Captain Job Description

As a seasoned hospitality professional, you will be responsible for providing exceptional guest service and leading high-performing teams in our five-star property.

  • This role involves coordinating arrivals and departures with luggage delivery and collection.
  • You will also provide information on services and facilities within the property to guests.
  • Foster relationships across departments at The Star Grand is essential in this position.
  • Assist the Concierge in rostering, training, and communications as required.
Key Responsibilities:
  • Lead the Hotel Porters to ensure positive guest relations and a welcoming environment.
  • Coordinate arrivals and departures with luggage delivery and collection.
  • Provide information on services and facilities within the property.
  • Foster relationships across departments at The Star Grand.
  • Assist the Concierge in rostering, training, and communications.
Requirements:
  • Strong organisation and time management skills are essential for this role.
  • Experience as a Bell Captain or similar position in a five-star property is desirable.
  • A NSW Drivers license with a clean driving record is required.
  • The ability to work in a team environment is crucial.
  • Excellent verbal and written communication skills are necessary.
About You:

We are seeking a passionate and experienced hospitality professional who has hands-on porter experience and proficiency in Opera PMS.

What We Offer:
  • Competitive Hourly rate plus penalty rates for weekends and public holidays.
  • Five weeks of paid Annual Leave for shift workers.
  • Up to 30% discounts across award-winning restaurants and accommodation.
  • Career development, training, and courses via The Star Academy – limitless career opportunities.
  • An organisation that values diversity, teamwork, and being your best self.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities.

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