Mail Centre Officer

4 days ago


Launceston, Tasmania, Australia Australia Post Full time
Company Overview

Australia Post is a leading provider of postal and parcel delivery services. Our mission is to deliver exceptional customer experiences and provide expert service transactions.

We are committed to building strong relationships with our customers and stakeholders, and to creating a positive impact on the community. We believe that every interaction with us should be memorable and enjoyable, and we strive to exceed our customers' expectations in everything we do.

As a Retail Customer Service Officer, you will play a vital role in helping us achieve our mission and vision. You will be working as part of a dynamic team that is dedicated to delivering exceptional customer experiences and providing expert service transactions.

  • You will be responsible for performing customer sales and service transactions, managing high-value transactions accurately, and conducting identity services transactions.
  • You will also be required to promote our products and services through up-selling and cross-selling, merchandising, and other promotional activities.
  • In addition, you will assist customers with mail lodgements and associated costs, build rewarding relationships with customers, and provide administrative support as needed.

To be successful in this role, you will need to possess excellent communication and interpersonal skills, be able to work effectively in a team environment, and demonstrate a commitment to delivering exceptional customer service.


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