Healthcare Administrator
4 days ago
About I-MED Radiology Network
We're a team of over 4,000 people who share the vision to help save lives and reduce uncertainty. Our values set us apart, along with our state-of-the-art technology, innovative systems, and imaging and diagnosis.
Role Overview:
We're seeking a Medical Receptionist to join our team in a Full-time permanent role. You'll be responsible for a mixture of Front Desk Reception Duties and Back Office Contact Centre work.
Your Key Responsibilities:
- Patient Interaction:
- Greet patients professionally and courteously.
- Assist patients with appointment scheduling.
- Administrative Tasks:
- Manage medical records confidentially and efficiently.
- Process patient payments (cash, Eftpos, direct billing).
- Invoice Medicare, Private Health Funds, TAC, DVA, and Workcover.
- Handle internal emails and inquiries.
- Maintain a tidy reception waiting area.
- Collaboration:
- Work autonomously and as part of a team.
- Communicate with referring doctors and hospital staff courteously.
- Fill in the roster when staff are on annual or sick leave.
- Ensure accurate storage and retrieval of patient and practice records.
- Confidentiality:
- Maintain patient personal and financial information confidentiality.
- Complete recalls and follow privacy protocols.
Requirements:
- Previous medical receptionist and call centre experience (highly desirable but not essential).
- Clear communication skills, both in speaking and listening, along with patience and empathy for people in varying situations.
- Ability to work in a fast-paced environment.
- Customer service experience.
- Flexibility to work autonomously and in a team environment.
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